Last Updated: November 2025

Our Commitment

etonHR is committed to protecting your privacy. We handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Information We Collect

Job Seekers and Candidates

We may collect personal information including:

Contact and Identification Details

  • Name, address, email address, and phone number

Professional Information

  • Employment history, skills, qualifications, and accreditations
  • Resume/CV and cover letter
  • Education details and training records
  • Tax file number, bank details, and superannuation information (for placements)
  • Driver’s licence and other relevant licences or certificates
  • Right to work status, visa details, passport, birth certificate, or citizenship documents (copies, images, or presentation of originals)

References and Feedback

  • Referee contact details and their feedback about your work performance (whether positive or negative)
  • Information disclosed during interviews or conversations

Assessment and Verification

  • Results of tests, assessments, or skills evaluations
  • Police checks, criminal history checks, or background checks
  • Medical assessments or Health Information (where required by clients or legislation)

Other Information

  • Information about workplace accidents, injuries, or workers compensation matters
  • Information about complaints, investigations, or workplace disputes
  • Information about insurance investigations, litigation, professional disciplinary matters, criminal matters, inquests, or inquiries
  • Records of our interactions and communications with you
  • Any other personal information you provide

Sensitive Information

Sensitive information includes health information, medical history, criminal records, professional memberships, and COVID-19 vaccination status. We will only collect this information with your explicit consent and where required by clients or legislation. We take all reasonable steps to protect sensitive information from misuse, interference, loss, unauthorized access, modification, or disclosure, and to store it securely. We will destroy or de-identify sensitive information when it is no longer required.

Clients

If you are our client, we collect information reasonably necessary to provide recruitment solutions for you and your business needs, including:

  • Contact details
  • Job title/description and organizational needs
  • Records of our interactions and your confidential feedback about candidates

Referees

We collect information from referees about a candidate’s suitability for particular jobs, including:

  • Contact details
  • Opinions regarding the candidate’s character, work performance, or work environment
  • Facts or evidence supporting those opinions

How We Collect Information

From You Directly

  • When you complete application forms or submit your resume
  • During interviews or conversations (in person, telephone, email, or other means)
  • When you subscribe to our services, register on our website, or contact us
  • Whether at our request or your initiative

From Other Sources

  • From referees you nominate (with your consent)
  • From previous or current employers (with your consent)
  • From third-party websites, applications, or services where you submit your resume
  • From publicly available sources such as LinkedIn and other social media platforms
  • Through our website, including cookies and analytics
  • From information service providers, background check providers, or testing platforms
  • From clients regarding your performance during placements
  • From workers compensation bodies, professional associations, or registration bodies
  • When we check or assess your eligibility to work in Australia
  • When we receive information about workplace complaints, accidents, injuries, or investigations

We generally only collect your personal information from other sources if it is unreasonable or impracticable to collect it directly from you.

Your Right Not to Provide Information

You are under no obligation to provide your personal information to us. However, we may not be able to offer services to you without certain information, or where you provide inaccurate or incomplete information.

How We Use Your Information

We use your personal information to:

  • Assess your suitability for positions and match you with opportunities
  • Present your application to prospective employers
  • Facilitate offers of employment or engagement with our clients
  • Manage your current or potential work placements with clients
  • Conduct reference checks, background verification, and pre-employment screening
  • Undertake performance appraisals for work placements
  • Administer tests, assessments, or checks (including medical and criminal record checks)
  • Identify and facilitate your training needs
  • Provide workplace rehabilitation support where required by legislation
  • Communicate with you about relevant job opportunities
  • Provide career advice and market insights
  • Maintain our candidate database for current and future opportunities
  • Send you job alerts, market updates, and industry news (you can unsubscribe at any time)
  • Manage administrative and business operations
  • Handle complaints, investigations, or inquiries
  • Process insurance claims related to work placements
  • Manage payroll, superannuation, and tax obligations for placements
  • Improve our services and business operations
  • Comply with legal and regulatory obligations
  • Conduct our internal recruitment processes

Where your personal information is used or disclosed, we take reasonable steps to ensure it is relevant to the purpose of using or disclosing it.

How We Share Your Information

We disclose your personal information to provide recruitment services or as otherwise set out in this privacy policy. We may share your information with:

  • Clients and employers who may be your potential or actual employer, or host employer
  • Referees you have nominated (with your consent)
  • Third-party service providers including:
    • Applicant tracking systems and cloud storage providers
    • Background check and medical assessment providers
    • Skills testing and assessment platforms
    • Training and course providers
    • Feedback collection platforms
    • IT contractors, suppliers, and professional advisors
  • Professional associations or registration bodies where relevant to our services or with your consent
  • Workers compensation bodies as required by applicable legislation
  • Insurers in connection with insurance claims
  • Legal and regulatory authorities where required or authorized by law
  • Related entities within our business group
  • Any other third parties with your consent or as required or authorized by law
  • Other third parties engaged to perform administrative or other services

This disclosure is always on a confidential basis or as required by law. When engaging third parties, we ensure they handle your information in accordance with privacy laws.

How We Protect Your Information

We understand the importance of your privacy and take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Security Measures

  • Secure databases on secure premises
  • Password-protected and encrypted systems
  • Access controls limiting access to authorized staff only
  • Secure storage of hard copy and electronic records
  • Regular security reviews and staff training

Data Accuracy

We take reasonable steps to ensure the personal information we hold is accurate, up-to-date, complete, relevant, and not misleading.

Data Retention

We retain your information for as long as necessary to provide our services and consider you for opportunities (typically 2-7 years), or as required or authorized by law. We will destroy or de-identify personal information when we no longer require it, unless we are required or authorized by law to retain it.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Update or correct inaccurate, incomplete, or out-of-date information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications and direct marketing at any time
  • Complain if you believe we have breached your privacy

To Access or Correct Your Information

To obtain access to or correct your personal information:

  • You will need to provide proof of identity to ensure we only provide information to the correct individuals and protect the privacy of others
  • Please be reasonably specific about the information you require
  • We may charge a reasonable administration fee reflecting our cost to provide access
  • We will respond to your request within 30 days

We may be unable to provide access to personal information if it would impact the privacy rights of others (for example, where a referee provides an opinion confidentially). We will grant access to the extent required or authorized by law, and we will take reasonable steps to correct personal information if necessary and appropriate.

If we refuse your request, we will provide written reasons for the refusal, details of complaint mechanisms, and take reasonable steps to provide access in a manner that meets your needs and ours.

To exercise these rights, contact us using the details below.

Website and Cookies

Information We Collect Through Our Website

When you visit our website, mobile sites, applications, or social media pages, we may collect:

  • Information about your computer, device, and browser
  • IP address, browser type, and software or hardware information
  • Unique device identifiers, location data, and transactional information (if using mobile devices)
  • Pages visited, content viewed, and search queries

Cookies

We use cookies to remember your preferences. Cookies may collect and store information such as pages visited, content viewed, search queries, and advertisements viewed. You can disable cookies through your browser settings, though this may affect access to certain features, content, or personalization.

Third-Party Analytics

We may use third-party analytics services which have their own privacy policies.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices or content on those websites and have no control over them. The privacy policies that apply to those websites may differ substantially from ours, so we encourage you to read them before using those websites.

Direct Marketing

We may use and disclose your personal information to inform you of products, services, training courses, job opportunities, and industry updates via email, SMS, mail, or other forms of communication, in accordance with the Spam Act and the Privacy Act.

If you do not wish to receive such communications, you can opt out by contacting us using the details below or through the unsubscribe option provided in the communication.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised date. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have questions, wish to access or correct your information, or want more information on our approach to privacy, please contact us:

Email: [email protected]
Phone: 0434 039 406
Address: Level M, 388 George Street, SYDNEY NSW 2000

Complaints

At etonHR, privacy complaints will be:

  • Treated seriously
  • Dealt with promptly
  • Dealt with confidentially
  • Handled without affecting your existing obligations or commercial arrangements

Our Process

If you believe we have breached your privacy:

  1. Contact us using the details above
  2. We will acknowledge your complaint promptly
  3. We will investigate and inform you of the outcome within 30 days

If you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC).

Consent

By submitting your application to etonHR, you acknowledge you have read this Privacy Policy and consent to the collection, use and disclosure of your personal information as described.